If an account/ owner indicates there are no Tickets in the portal.
Check the following please;
Tickets are created
Tickets are released
3. The Event is OPEN. The Event status is set on the workflow tab.
If an account/ owner indicates there are no Tickets in the portal.
Check the following please;
Tickets are created
Tickets are released
3. The Event is OPEN. The Event status is set on the workflow tab.