How to Cancel and Re-issue a Guest Ticket

If a guest declines or doesn't respond, you can cancel their ticket and free it up for someone else.

Note: You cannot cancel a ticket for a guest who has already accepted.

Steps

1. From GUEST MANAGEMENT, expand the Event Name panel to see guest status.

2. Find the guest who has declined or not responded. Click More → Cancel.

3. Click OK to confirm. A pop-up confirms the cancellation.

Outcome

The total available tickets updates automatically. Cancelled guests show a [Cancelled] label. You can then re-invite a new guest to fill the spot.