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All collectionsTeam processesRequesting and Uploading New Assets

Requesting and Uploading New Assets

If your event requires new seating data or updated assets, follow this standardized workflow to ensure all barcodes and seat maps are synchronized correctly.

Robs ·June 24, 2026

Step 1: The Initial Request

  • Action: You must submit a formal request to the Venue for the required seating assets.

  • Requirement: The Venue must approve the request before any data is transferred.

Step 2: Data Sharing

  • Action: Once approved, the Venue shares the full seat data.

  • Detail: Ensure the data is complete (Name, Level/Stand, BE, Groups) to avoid upload errors later.

Step 3: Internal Upload & Sync

  1. Upload to Venue: We first upload the master data to the Venue's primary profile.

  2. Copy to Hirer: Once the Venue profile is updated, we copy those assets over to the Hirer’s specific event.

Step 4: Barcode Integration

  • Action: The Venue is responsible for adding/generating the barcodes for the new seats.

  • Final Sync: Once the Venue has added them, the Hirer must copy the new barcodes into their event manifest to ensure they are active for ticket holders.

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